Last Updated: 11 February 2026
Privacy Policy
Welcome to Conway Local Locksmith. This Privacy Policy describes how Conway Local Locksmith ("we," "us," or "our") collects, uses, and shares information about you when you visit our website, use our services, or interact with us. Conway Local Locksmith is committed to protecting your privacy and ensuring you have a positive experience when relying on our locksmith services in Conway, SC, and the surrounding areas.
1. Information We Collect
Conway Local Locksmith collects information to provide efficient and reliable locksmith services. The types of information we collect depend on how you interact with us.
1.1 Information You Provide Directly To Us
When you request locksmith services, contact us via our website's contact form, email, or phone, you may provide us with personal information, including: * Contact Information: Your name, email address, phone number, and physical address where the locksmith service is required. * Service Details: Information about the locksmith issue you are experiencing (e.g., "locked out," "need a lock change," "car key replacement," "security system installation"), which helps us understand your needs. * Payment Information: If you make a payment for our services, we may collect billing information. This is typically processed through third-party payment processors, and we do not store sensitive financial details like full credit card numbers on our servers. * Communications: Records of your correspondence with us, including emails, phone call logs, and messages submitted through our website.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity using cookies and similar tracking technologies. This information may include: * Device and Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. * Location Information: We may infer your general location (city, state) from your IP address. For onsite services, we collect the specific service address you provide.
2. How We Use Your Information
Conway Local Locksmith uses the information we collect for the following purposes: * To Provide Locksmith Services: To schedule appointments, dispatch technicians to your location, perform requested locksmith services, and communicate with you regarding your service requests. * Communication: To respond to your inquiries, provide customer support, send service confirmations, updates, and follow-up communications. * Billing and Payments: To process payments for services rendered and manage your account. * Improve Our Services: To understand how our website and services are used, analyze trends, and make improvements to our offerings and customer experience. * Marketing and Promotions: If you have opted in, we may send you occasional promotional emails about our services or special offers. You can opt out of these communications at any time. * Legal Compliance and Protection: To comply with legal obligations, enforce our terms of service, protect our rights, privacy, safety, or property, and respond to legal requests from public and government authorities.
3. How We Share Your Information
Conway Local Locksmith respects your privacy and does not sell or rent your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances: * Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services, such as website hosting, payment processing, scheduling software, CRM systems, and analytics providers. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. * With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Third-Party Services
Conway Local Locksmith uses third-party services to enhance our website functionality and operations: * Google Analytics: We use Google Analytics to collect data about website traffic and usage. This helps us understand how visitors interact with our website so we can improve it. Google Analytics collects information such as your IP address, browser type, and pages visited. You can learn more about Google's privacy practices at https://policies.google.com/privacy and opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. * Payment Processors: When you make a payment for our locksmith services, we use third-party payment processors (e.g., Stripe, Square, or similar platforms) to handle transactions securely. Conway Local Locksmith does not store your full credit card details. All payment information is directly provided to our payment processor, whose use of your personal information is governed by their respective privacy policies.
5. Cookies and Tracking Technologies
Conway Local Locksmith's website uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our services. * What are cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work more efficiently and to provide information to website owners. * How We Use Cookies: We use cookies for various purposes, including: * Strictly Necessary Cookies: Essential for the website to function correctly (e.g., remembering your cookie preferences). * Analytical/Performance Cookies: To collect information about how visitors use our website, such as which pages are most popular, to improve website performance. * Your Choices: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed. However, blocking or deleting cookies may affect the functionality of our website and your ability to access certain features.
6. Data Security
Conway Local Locksmith implements reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. We utilize secure servers, encryption for data transmission (SSL/TLS), and restricted access controls for sensitive information. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, Conway Local Locksmith cannot guarantee its absolute security.
7. Data Retention
Conway Local Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. This typically includes: * Service Records: Information related to locksmith services performed (e.g., service address, type of service) is kept for operational, warranty, and potential legal purposes. * Communication Records: Email and phone correspondence may be retained for customer service and record-keeping purposes. * Payment Records: Financial transaction data is retained for tax and accounting purposes. When your personal information is no longer needed, we will securely dispose of it or anonymize it.
8. Your Privacy Rights (US State Laws)
Residents of certain US states, such as California (under the California Consumer Privacy Act/California Privacy Rights Act - CCPA/CPRA), Virginia, Colorado, Utah, and Connecticut, have specific rights regarding their personal information. Conway Local Locksmith provides services primarily to individuals and households. If you are a resident of one of these states, you may have the following rights: * Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we have shared it. * Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions (e.g., to complete a transaction, comply with legal obligations, or detect security incidents). * Right to Correct/Rectify: You have the right to request that we correct inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the "sale" or "sharing" of your personal information. Conway Local Locksmith does not sell your personal information. * Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.
How to Exercise Your Rights:
To exercise any of these rights, please contact us at: * Email: info@conwaylocallocksmith.com * Address: 2709 Church St, Conway, SC 29526
We will need to verify your identity to process your request. This may require you to provide us with certain personal information, such as your name, email address, and recent service dates, to match it with our records. You may also authorize an agent to make a request on your behalf.
9. Children's Privacy
Conway Local Locksmith's services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
10. Changes to This Privacy Policy
Conway Local Locksmith may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact Conway Local Locksmith using the following details:
Conway Local Locksmith Address: 2709 Church St, Conway, SC 29526 Email: info@conwaylocallocksmith.com
